Shipping & Returns
Delivery times: All Products are made to order. The delivery time is up to six weeks. The approximate delivery time will be communicated to you in our order confirmation.
Shipping costs: Delivery within Germany: We charge a flat-rate shipping fee of
10 Euro (including applicable statutory VAT, per order).
Delivery to GB:
We charge Pound per order.
Returns: In the event of justified withdrawal, the right to return applies only to unworn, unwashed and flawless items for which the labels have not been removed.
Customized items cannot be returned.
Germany domestic shipping
EU shipping
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
International shipping (includes UK)
Be clear, be confident and don’t overthink it. The beauty of your story is that it’s going to continue to evolve and your site can evolve with it. Your goal should be to make it feel right for right now. Later will take care of itself. It always does.
Customs & Duties
Customers outside the EU are responsible for any customs duties, import taxes, VAT, or additional fees charged by their country’s customs office or shipping carrier.These costs are not included in the product price or shipping fee paid at checkout.
Refusal to pay customs duties may result in the package being returned to us. In such cases, shipping costs already paid are non-refundable, and additional return fees may be deducted from any approved exchange or store credit. By placing an order with us, you acknowledge and agree to these terms.
Returns and Exchange
In line with EU consumer protection rules, customers within the EU have the right to return items within 14 days of delivery for a refun
To be eligible for a return or exchange, your item must be in the same condition you received it: unworn, unused, with tags attached, and in its original packaging.
The buyer is responsible for the cost of return shipping. We strongly recommend sending returns via a signed-for service, as we cannot be responsible for items lost in transit.
Once the item is received and inspected, we will process your refund to the original payment method.
Please note that because each garment is made to order, exchange orders fall under the same conditions as a new purchase and are subject to the same production lead time.
Returns outside the European Union
Returns and refunds are not accepted for orders shipped outside of the EU.
We can only accommodate exchanges, provided that:
The buyer covers the cost of return shipping.
The item is returned in the same condition you received it: unworn, unused, with tags attached, and in its original packaging.
You provide your receipt or proof of purchase.
You have 14 days from delivery to request an exchange.
How to Request a Return or Exchange
To start the process, please contact us at atelier@ateliergaude.com
All returns and exchanges must be sent to:
Gaudé
Steinberg 2
45133 Essen
Germany
Damages & Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Sale items, gift cards, altered designs or custom orders cannot be returned or exchanged.